In addition to the exceptions established by the legislation of Georgia and this policy, the customer has the right to refuse a distant contract and/or an off-site contract within 14 calendar days without specifying any reason. This term is counted as of:

a.   In the case of service contract – as of the date of the contract conclusion;

b.  In the case of purchase contract - from taking possession of the goods by the customer or a third party designated by him/her (except the carrier);

c.   In the case of partial ordering of goods by the customer - from the moment the last item is taken into possession by the customer, or a third party specified by him/her (except the carrier);

d.  In the case of a contract for the regular (determined periodicity) delivery of goods - from the first time the customer or a third party designated by him/her (except the carrier) takes possession of the item.

In case of cancellation of the contract by the customer, he/she will not be charged any costs (including delivery costs), unless the customer has chosen a more expensive delivery service than the standard delivery service offered by JSC "Elit Electronics" or the price of the goods has reduced as a result of a use that is not related to the determination of the nature, characteristics and functionality of the goods. The obligation to cover the difference arising from the reduction in the price of the goods will not be borne by the customer, if JSC "Elit Electronics" has not provided him/her with full information about the right to refuse the contract provided for by this law.

Rejection of the remote contract by the customer automatically results in his/her withdrawal from the related contract and restoration of the original state.

The customer is obliged to send to JSC "Elit Electronics" a completed form or other unequivocal evidence, which reflects the customer's decision to return the goods within the above-mentioned period. The customer bears the burden of proving the right to withdraw from the contract within the specified period.

The return form can be found in the table below:

JSC "Elit Electronics" has the right to receive the form provided above electronically. Information about the acceptance of the mentioned form will be provided to the customer immediately, on a durable form.

The customer can exercise the right to withdraw from the contract within the period established above if he/she has sent a notice of withdrawal to JSC "Elit Electronics" before the expiration of the mentioned period. The burden of proving that the right to withdraw from the contract has been exercised in accordance with this article rests with the customer.

If JSC "Elit Electronics" does not inform the customer about the right to return the goods or services stipulated by this law, the said goods or services can be returned within 12 months after the expiration of the period established by the first paragraph of this article.

If JSC "Elit Electronics" provided the customer with information about the right to withdraw from the contract within 12 months as of the date established in the first paragraph of this article, the 7-day period for returning the goods or services will be counted from the receipt of the said information.

The customer does not have the right to refuse the contract if:

a.   JSC "Elit Electronics" fully provided the services stipulated in the contract, it started providing the services with the prior consent of the customer and the customer knew that in case of full acceptance of the service, he/she would lose the right to refuse the contract;

b.  The contract stipulates that the price of the delivered goods or services depends on the changes on the financial market, which JSC "Elit Electronics" cannot control, and which occurred within the period established by this law for the exercise of the right to refuse the contract;

c.   The delivered goods or services are made to the customer's individual order or clearly tailored to his/her personal needs;

d.  The delivered goods are perishable or have a short shelf life;

e.  The customer was delivered hermetically sealed goods, the hermeticity of which was broken after delivery and, therefore, the goods cannot be returned due to compliance with health or hygiene norms;

f.    The delivered goods, due to their characteristics, were inseparably combined with other goods at the time of delivery;

g.   In accordance with the terms of the contract, the customer called the vendor to provide emergency repair/maintenance services. This limitation does not apply to additional services provided within the scope of this visit beyond the mentioned services;

h.  A sealed audio or video recording or software was delivered, and its seal was broken after delivery;

           i.       The contract was concluded as a result of a public auction;

j.    A contract was concluded for the transfer of real estate for non-residential purposes, transportation of goods, rental of a vehicle, organization of meals or services related to recreation, and it specifies a defined date or period of execution of the contract;

As a result of the refusal of the contract, the obligations assumed by the parties under the distant contract or the off-site contract are nullified, and what the parties received by performing it is returned to them.

In case of refusal of the contract, JSC "Elit Electronics" is obliged to:

a.   The amount paid to the customer, as well as, if any, the amount paid to compensate for the cost of delivery shall be returned in full, without delay, no later than 14 calendar days after receiving the notice of withdrawal from the contract. JSC "Elit Electronics" is not obliged to return to the customer the amount paid to compensate for the additional costs associated with the customer choosing a non-standard or more expensive delivery service than the delivery service offered by JSC "Elit Electronics";

b.  To reimburse the amount with the same means of payment that the customer used unless the customer agrees to use another means of payment and it does not incur additional costs.

3. In case of cancellation of the purchase contract, JSC "Elit Electronics" has the right to refuse to refund the money until it has returned the goods or received a document confirming the shipment of the goods from the customer, whichever is earlier, unless the seller himself has taken responsibility for the return of the goods.

In case of refusal of the contract, the customer is obliged to:

a.   to return the goods to JSC "Elit Electronics" or to a third party designated by it immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days, unless JSC "Elit Electronics" itself undertook to take back the goods;

b.  to pay only the direct (immediate) costs related to the return of the goods, unless JSC "Elit Electronics" itself undertook to pay this cost or did not inform the customer that this cost would arise in the case of returning the goods. In the case of an off-site contract, when the goods are delivered to the customer's home, JSC "Elit Electronics" is obliged to take the goods back at its own expense, if, due to the nature of the goods, it is impossible to send them by post.